Accessibility

Freedom Mortgage Pavilion strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at fmpcustomerservice@livenation.com or call us at (856) 365-1300. Starting April 4, the box office will be open Fridays from 10am to 3pm. On show days, our Box Office opens 60 minutes prior to door time.

BEFORE THE EVENT 

TICKETS
You can buy accessible tickets online – no need to call the box office. To find tickets in the Accessible Seating Area of Freedom Mortgage Pavilion, select the Filters icon on the upper right of the ticket page where you see available tickets. You will be shown your seat location once the ticket is selected. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy ADA tickets in advance so you secure a seat – there’s limited availability on the day of an event.

INTERPRETER REQUESTS 
If you need an interpreter for an event, call us at least two weeks ahead of time on (856) 365-1300 and we’ll do our best to arrange one for you. You’ll have to pick up your tickets at will call, where you’ll meet your interpreter and be taken to your seats. There’s no charge for interpreter services.

HEARING DEVICES
If you need an assisted listening devices, call us at least two days before the event on (856) 365-1300 and we’ll sort it out for you.

Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the Box Office.

Guests can also download the Listen Everywhere app. It can only be accessed once connected to the Free Fan WiFi:

• Download the app – Listen Everywhere
• Connect to Free Fan Wifi
• Click Connect to Fan-Fi
• Open the Listen everywhere app
• Select FOH mix
• Listen to the feed with personal headphone – can also connect with connected hearing aids.

UNEXPECTED NEEDS
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat if inventory is available. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

 

ON THE DAY 

PARKING

Surrounding lots around the venue have accessible parking spaces, offered on a first come, first serve basis. If you need accessible parking, parking staff or PD will direct you to the closest lot. To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. Accessible spaces are limited. Our parking crew will work to accommodate you if all accessible spaces are full. Dropping off fans as close as possible to the gates prior to parking is also recommended.

RESTROOMS AND CONCESSIONS

All restrooms are accessible. All concessions in our lobbies and plazas are accessible for point of sales. Concession stands in the north and south plazas are accessible. If you need assistance, please ask a staff member. There is a guest services stand at the main gates at the west entrance.

MEDICATION

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

DIETARY NEEDS

Freedom Mortgage Pavilion takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. Guests are allowed to bring in outside food in a clear, 1 gallon ziploc bag.

SERVICE DOGS

At Freedom Mortgage Pavilion, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

KULTURE CITY

Freedom Mortgage Pavilion has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.

KultureCity®Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services. Sensory bags can be used for all abilities of all ages.

Weighted lap pads and strobe-canceling glasses are also available upon request (at no cost by leaving an ID) at Guest Services.

GENERAL QUESTIONS

 If you have any questions or need more help, someone in our Guest Services information booth can help. You’ll find them by the front entrance of the Walt Whitman lobby. All bathrooms, concession stands, and merchandise stands are accessible.